Jelfar Trading has the following refund policy.
Jelfar Trading will refund to customers on the following basis;
Direct Debit
In the event that Jelfar Trading collects or receives a sum in error by means of a Direct Debit payment, a refund will be initiated within 48 hours of the error being discovered or Jelfar Trading being made aware of such an error. The refund will be made to the originating bank account.
Credit/Debit Cards
If an error is made by a customer when processing a credit or debit card payment on our website, the customer should contact Jelfar Trading to request that a refund be made. Once a request has been verified and approved by a Jelfar Trading management, a refund will only be made to the credit or debit card originally used to make the payment.
Leases/Lettings
In the event that rent has been overpaid and there are no arrears, over payments will be refunded to the originating bank account or card.
Disputes
Should a customer have an accounting dispute with Jelfar Trading no refunds will be issued until the company’s internal account dispute review process has been completed and a refund is authorized by senior management.
General
No refunds will be issued in cash. No refunds will be issued in any other currency other than Bahraini Dinar (BHD). No refunds will be issued until the customer’s remittance by, cheque, EFT, Standing Order has cleared the Jelfar Trading company bank account or has been accepted by the issuing debit/credit card provider.
If anything is unclear or you have more questions feel free to contact our customer support during business hours, by email: [email protected]
